Frequently Asked Questions

Yes, we are a fully licensed company and are required to abide by the regulations set by the Tewkesbury Borough Council licensing authority. If you require any further information, please contact Tewkesbury Borough Council 01684 272271.

For a full list of our airport meeting points please follow this link: Meeting My Driver

Yes the price you see is the price you pay, for pickups that are more than 10 miles outside of the centre of Cheltenham we may ask for a small additional fee or if you require more than one pickup point, Christmas day, Boxing day and New Year's day have extra charges and bookings to/from Birmingham, Bristol and Coventry airports between 00:00 and 04:30 will incur a £10 surcharge.

Airport Plus does not provide child booster or car seats for customers to use, we do however offer a service whereby you can use your own seat in our vehicle and once we have dropped you off at your destination, we will keep your seat in our office until either we bring it back with us when we collect you on your return, or you can collect it yourself when it is convenient for you.

Our prices are per car or minibus and one way, see our price list for the full tariff.

The earlier the better. However, more than 48 hours would be recommended. If you are making a last minute booking it is best to phone, if you make an online reservation there is no guarantee that you will get a vehicle unless you receive a confirmation this can take up to 24 hours but usually within a few hours.

Just complete the online booking form in full and submit it. Once you have finished the booking, you should receive an automated response stating that your booking has been received, once we have received your booking we will process it and send you a confirmation of booking via email with all the booking details on.

Yes you can make a booking on the phone our telephone number is +44(0)1242 808090, most times we will be in the office. This is often the best method if you are making a last minute booking. Alternatively you could e-mail us. If you make an online or e-mail reservation there is no guarantee that you will get a vehicle unless you receive a confirmation.

Yes we provide a 24 hour 7 days a week service. We will meet you at any time of day.

We will check the flight status on the day and the driver will adjust his arrival time according to that flight status, if you have made other arrangements the driver will arrive according to those arrangements.

Yes we will confirm your booking within 24 hours of receipt. If you do not receive this confirmation please contact us as we may not have received your booking. Unfortunately we have had this problem before.

Though our drivers will make every effort to arrive on time, sometimes it is difficult to predict traffic and other situations outside of our control. We will make every effort to contact you if we are delayed in any way. These instances are very rare and 99.9% of the time we are able to meet you on time.

We are able to accept all major credit cards. We can take card payments over the phone or by sending a link to your mobile or email. You can also pay the driver by card ~ we are no longer accepting cheques.

For most bookings we do not require any advance payment or deposit, however if we are only collecting you from an airport we would require payment in full before hand.

NO, it is an offence in the UK to smoke in any public passenger vehicle.

In the interest of all our customers we ask you not to consume food in our vehicles.

Yes you can cancel or postpone your booking, just simply give us a call 01242 808090, also see our terms and conditions for our cancellations policy.